Terms of Use · Seelo

Welcome to Seelo. Seelo is operated by Tunemind, Ltd., a company registered in the Commercial Register at the Bulgarian Registry Agency with UIC 207152429, having its registered seat and address of management at Bul. Vitosha No. 1, fl. 3, Sofia 1000, Bulgaria ("Tunemind", "Seelo", "we", "us", or "our").

These Terms of Use (the "Terms" or this "Agreement") form a binding agreement between you ("you", "your", or the "User") and us, and govern your access to and use of the Seelo mobile applications, our website at seelo.app, and any related features and services we provide (together, the "Services").

By creating an account, or by accessing or using any part of the Services, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and our End User License Agreement ("EULA"), each of which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Services.

If you use the Services on behalf of a household, business, or other organisation, you confirm that you have authority to bind that entity to these Terms, and "you" refers to that entity.

1. Definitions

In these Terms:

"Account" means the personal account you create to use the Services.
"Asset" means a property or other item you create and manage in Seelo.
"Job" means a unit of work associated with an Asset — for example a renovation, repair, or maintenance task.
"Owner" means the User who creates an Asset and controls access to it.
"Co-owner" means a User invited by an Owner to share management of an Asset.
"Contractor" means a User invited to, or granted access to, a specific Job in order to provide services in connection with it.
"Guest" means a person who accesses limited parts of the Services without an Account, for example through a shared link.
"Quote" means a request for, or submission of, pricing or proposal information exchanged through the Services, including via a shared link or QR code.
"Content" means any information you create, upload, or store through the Services, including photos, notes, Job details, expenses, budgets, payment records, and messages.

2. Eligibility

You must be at least 16 years old to create an Account or use the Services. The Services are not directed to, and may not be used by, anyone under the age of 16. By using the Services, you represent and warrant that you meet this age requirement and that you are legally capable of entering into a binding contract.

We reserve the right to request proof of age and to suspend or terminate any Account where we reasonably believe this requirement is not met.

3. Your account

To use most features of the Services, you must create an Account using your email address and a password. You agree to provide accurate, current, and complete information and to keep it up to date.

You are responsible for keeping your Account credentials confidential and for all activity that occurs under your Account. You must not share, sell, transfer, or licence your Account to anyone else, and you must not create an Account for anyone other than yourself.

Notify us promptly at hello@seelo.app if you suspect any unauthorised access to or use of your Account. We may disable or restrict your Account at any time if we reasonably believe these Terms have been breached or that your Account activity could harm the Services, other Users, or third parties.

4. Roles and relationships

Seelo is built around Assets and the people connected to them. Different Users have different levels of access:

An Owner creates an Asset and controls who may access it. Owners can invite Co-owners and Contractors and can remove that access.
A Co-owner shares management of an Asset with the Owner, to the extent the Owner permits.
A Contractor is given access only to the specific Job or Jobs to which they have been invited, and can see only the Content shared within those Jobs.
A Guest may access limited information shared with them, such as a Quote request, without holding an Account.

You are responsible for understanding the access you grant to others and for choosing carefully who you invite. When you grant access, you accept that the people you invite will be able to see and interact with the Content available to them in that context.

5. The nature of Seelo — coordination and record-keeping only

This section is important. Please read it carefully.

Seelo is a tool that helps you organise, document, and coordinate work on your Assets. It lets you keep records, share information with people you choose, and communicate. Seelo is not a marketplace, an agency, a contractor, a financial institution, or a payment service.

In particular:

We are not a party to your agreements. Any agreement, arrangement, or transaction between an Owner or Co-owner and a Contractor (or any other User) is solely between those parties. Seelo is not a party to it, does not negotiate it, and is not responsible for it.
We do not process, hold, or transfer money. Seelo does not process payments and does not act as an escrow, payment processor, or money-services business. Any budgets, expenses, ledger entries, payment records, or "payment confirmations" in the Services are records that Users create and maintain for their own convenience. They are not proof of payment, are not a financial guarantee, and do not cause any money to move. All actual payments happen outside the Services, directly between the parties.
We do not vet or guarantee Users. We do not screen, endorse, employ, supervise, or guarantee any Owner, Co-owner, Contractor, or other User, and we make no representation about their identity, qualifications, licensing, conduct, or the quality, safety, legality, or timeliness of any work.
Disputes are between the parties. Any dispute about work, payment, quality, or conduct is between the Users involved. While the Services may let you mark a Job as disputed or record information about a disagreement, Seelo is not an arbiter, mediator, or guarantor and has no obligation to resolve it.

You use the Services, and rely on information and people within them, at your own discretion and risk.

6. Your content and licence

The Content you create in Seelo belongs to you. We do not claim ownership of your Content.

To operate the Services, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, back up, reproduce, and transmit your Content solely so that we can provide and maintain the Services for you and the people you invite. This licence ends when your Content is deleted, except for copies retained in routine backups for a limited period or as required by law, and except to the extent your Content has been shared with other Users who retain it.

You are responsible for your Content, including its accuracy and legality and your right to upload and share it. You represent and warrant that your Content does not infringe the rights of any third party and does not breach any applicable law. Do not upload Content you do not have the right to share.

7. Invites, Quote links, and shared access

The Services let you invite others to an Asset or Job, and let you share Quote requests through links or QR codes that may be opened by people who do not hold an Account.

When you invite someone or share a link, you are choosing to disclose the relevant Content and personal information to them. You are responsible for who you invite and what you share. A shared link or QR code may be accessible to anyone who has it, so share it only with people you intend to reach.

We are not responsible for what recipients do with information you choose to share with them.

8. Acceptable use

You agree to use the Services lawfully and respectfully. You must not:

Use the Services for any unlawful, harmful, fraudulent, or deceptive purpose;
Upload or share Content that is illegal, infringing, defamatory, harassing, hateful, or otherwise objectionable, or that violates the rights or privacy of others;
Impersonate any person or entity, or misrepresent your affiliation with anyone;
Copy, modify, adapt, translate, reverse-engineer, decompile, or disassemble any part of the Services, or attempt to derive their source code, except to the extent this restriction is prohibited by applicable law;
Access or tamper with non-public areas of the Services, or probe, scan, or test the vulnerability of any system or network;
Introduce viruses, malware, or any other harmful code, or take any action that places an unreasonable load on the Services or their infrastructure;
Use any automated means (such as bots, scrapers, or crawlers) to access, collect, or extract data from the Services, including for the purpose of training machine-learning or artificial-intelligence systems;
Resell, rent, sublicense, or otherwise commercially exploit the Services without our prior written consent;
Encourage or enable anyone else to do any of the above.

A breach of this section may, in our reasonable discretion, result in the immediate suspension or termination of your access to the Services. Where a breach may also be unlawful, we may report it to the relevant authorities and cooperate with them.

9. Fees

Seelo is currently provided free of charge.

We may, in the future, introduce paid features or plans. If we do, we will make the price and what it covers clear before you are charged, and any paid features will be billed through the applicable app store (such as the Apple App Store or Google Play) or another payment method we make available. Purchases made through an app store are subject to that store's terms and payment policies, including its rules on refunds. Continuing to use a free feature never obliges you to pay for anything.

10. Feedback

We welcome your feedback, comments, ideas, and suggestions for improving the Services ("Feedback"). By submitting Feedback, you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free licence to use, copy, modify, and otherwise exploit that Feedback for any purpose, without any obligation or compensation to you. Feedback is treated as non-confidential, and we are free to use it without restriction.

11. Third-party services and links

The Services rely on, and may contain links to, products and services provided by third parties (for example, cloud hosting, authentication, app stores, and external websites). We do not control these third parties and are not responsible for their content, products, services, availability, or privacy practices. Your use of any third-party service is at your own risk and may be subject to that third party's own terms.

12. App stores and device requirements

If you download the Seelo app from the Apple App Store or Google Play, your use of the app is also subject to that store's terms and to our EULA. You are responsible for ensuring your device meets the system requirements shown on the relevant app store listing and for any mobile data or other charges you incur in using the Services.

Where the app is obtained through the Apple App Store, you acknowledge that these Terms are between you and Tunemind only, not Apple, and that Apple is not responsible for the app or its content. Additional Apple-specific terms are set out in our EULA.

13. Availability, support, and changes

We may add, change, suspend, or remove features of the Services at any time. We aim to keep the Services running reliably, but we provide them on an "as available" basis and do not guarantee that they will be uninterrupted, timely, or error-free. We may suspend access for maintenance, updates, or operational reasons.

We are under no obligation to provide support, updates, or maintenance for the Services, although we may choose to do so.

14. Suspension and termination

You may stop using the Services and delete your Account at any time through the app or by contacting us at hello@seelo.app.

We may suspend or terminate your access to the Services, in whole or in part, at our reasonable discretion, including where:

you breach these Terms or any incorporated policy;
your use of the Services is unlawful or harmful to us, other Users, or third parties; or
we are required to do so by law.

We may also deactivate and delete an Account that has not been accessed for twelve (12) months.

Please note that, by design, Jobs are never deleted — they move into terminal states (such as completed, disputed, or cancelled) and are retained as part of the record of an Asset. Deleting your Account does not necessarily remove Content you have shared with other Users who retain access to it.

Provisions that by their nature should survive termination — including Sections 5, 6, 10, 15, 16, 17, and 18 — will continue to apply after your access ends.

15. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", with all faults and without warranty of any kind, whether express, implied, or statutory. We disclaim all implied warranties, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Services will meet your requirements, be available without interruption, or be secure or free of errors, viruses, or other harmful components. No advice or information you obtain from us or through the Services creates any warranty not expressly stated in these Terms.

Nothing in this section limits any rights you have as a consumer that cannot be excluded or limited under applicable law.

16. Limitation of liability

To the maximum extent permitted by applicable law, Tunemind and its affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or business, arising out of or relating to your use of, or inability to use, the Services — even if we have been advised of the possibility of such damages.

In particular, and without limiting Section 5, we are not liable for any loss or damage arising from any agreement, transaction, payment, or dispute between you and a Contractor or any other User, or from any work performed or not performed.

To the maximum extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of (a) the total fees you have paid us in the twelve (12) months before the event giving rise to the claim, or (b) fifty euros (EUR 50).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Tunemind and its directors, officers, employees, and agents from any claims, liabilities, damages, losses, and reasonable expenses (including legal fees) arising out of or relating to: (a) your use of the Services; (b) your Content; (c) your breach of these Terms; or (d) your violation of any law or the rights of any third party.

18. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to its conflict-of-laws principles, and the applicable laws of the European Union.

You and Tunemind will try to resolve any dispute amicably. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the competent courts seated in Sofia, Bulgaria. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, including your right to bring proceedings in your local courts where applicable law so provides.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect.

19. Territorial restrictions

The Services are operated from Bulgaria. We make no representation that the Services are appropriate or available for use in every location. If you access the Services from elsewhere, you are responsible for compliance with local law. We may restrict access to the Services, or to particular features, for any person, geographic area, or jurisdiction at our discretion.

20. General

These Terms, together with the Privacy Policy and the EULA, are the entire agreement between you and us regarding the Services and supersede any prior agreement on that subject.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and make reasonable efforts to notify you through the app or website. Your continued use of the Services after the changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

You may not assign or transfer these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law. Our failure to enforce any provision is not a waiver of it.

Notices to you may be given through the Services or by email to the address associated with your Account. Notices to us should be sent to hello@seelo.app.

21. Contact

If you have any questions about these Terms, please contact us:

Tunemind, Ltd. Bul. Vitosha No. 1, fl. 3 Sofia 1000, Bulgaria Email: hello@seelo.app